Terms & Conditions
Anna’s Closet
These Terms & Conditions apply to all purchases made through the website of Anna’s Closet, based in Vancouver, Canada.
By accessing our website or placing an order, you agree to the terms outlined below.
1. Use of Our Website
By using this website, you confirm that you have read, understood, and accepted these Terms & Conditions.
If you do not agree, please do not use our website or place an order.
2. Product Information
We do our best to display accurate product descriptions, images, and details.
However, small variations or errors may occur. Anna’s Closet reserves the right to correct or update product information at any time without prior notice.
3. Orders & Payments
Orders are only processed after full payment has been received.
Available payment methods may vary depending on your location.
You are responsible for ensuring that your payment information is correct.
We reserve the right to cancel or refuse any order if a payment cannot be verified or appears suspicious.
4. Processing & Shipping
Orders are processed within 1–3 business days.
Estimated delivery time is 5–15 business days, depending on your location.
All orders are shipped directly from our supplier.
Import duties, customs fees, or local taxes may apply and are the responsibility of the customer.
5. Returns & Refunds
Please refer to our Return Policy for full details on returns, exchanges, and refunds.
6. Responsibility
Anna’s Closet is not responsible for lost or stolen packages once tracking confirms delivery.
Customers are responsible for providing accurate shipping information.
Address changes must be requested within 24 hours after placing an order.
7. Intellectual Property
All content on this website — including text, images, logos, and design — is the property of Anna’s Closet and may not be used or reproduced without written permission.
8. Complaints & Support
We value our customers and aim to provide excellent service.
If you have any concerns, please contact us at:
We aim to respond within 5 business days.